Principal offers a unique closing experience different from the rest of the industry. We have a team of 30 professional staff members exclusively dedicated and extensively trained who close loans in-house, eliminating the need in most instances to hire external legal counsel. This results in a low cost, high quality closing experience for our borrowers. Our customer feedback is further proof of the one of a kind experience borrowers can expect in working with our closing staff. In order to maintain the highest quality of customer service, we survey each of our borrowers about their experience. For the past several years we have consistently received positive overall satisfaction ratings in excess of 95% from our clients.